These are the things I built that I'm most proud of. ConnectPath started as a simple agent dashboard for Amazon Connect and grew over ten years into a full SaaS platform with generative AI capabilities — evolving from Java and MySQL to fully serverless along the way. That arc mirrors my own growth as an engineer and product leader. The Encryption as a Service platform was born out of a real customer need during a time when cloud encryption options were limited, and it became the foundation for everything CloudHesive did in managed security. At Pegasystems, building a cloud platform that could satisfy the most demanding enterprise and government customers taught me what production-grade really means. And the contact center platform at Arise — supporting 5,000 remote agents across the country — was where I first learned that scale isn't just a technical problem, it's an operational one.
ConnectPath / Centricity / Dextr
SaaS products built at CloudHesive spanning 10 years, evolving from Java/MySQL to Serverless. Integrated with AWS Connect, Lex, Bedrock and Q for contact center, analytics and generative AI capabilities.
saas
aws
contact-center
ai
serverless
development
Encryption as a Service (EaaS)
Global deployment of Vormetric DSM appliances on AWS as a migration path from Cloudera Gazzang, serving as the foundation for CloudHesive's Managed Security Service.
security
aws
cloud
managed-services
Pega Cloud Platform
Built and managed the Pega Cloud offering with over 1000 instances on AWS in a managed service provider model, including full security architecture and onboarding of 50+ enterprise and government customers.
aws
cloud
managed-services
security
compliance
Contact Center PaaS (Arise Virtual Solutions)
Architected, implemented and managed the contact center platform enabling expansion from South Florida to national and international presence with 2000+ ports and 5000+ remote agents.
contact-center
telephony
architecture